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Shipping Policy

1. Shipping Destinations

FUGENO ships skincare products to the following locations:

  • Domestic Shipping: PAN INDIA
  • International Shipping: Available Soon

Please note that some products may have shipping restrictions due to local regulations.

2. Shipping Methods & Delivery Times

  • Standard Shipping:
  • Domestic: 5 to 7 Days business days
  • International: Available Soon

Delivery times are estimates and may vary depending on factors such as product availability, weather conditions, and customs processing for international orders.

3. Shipping Costs

Shipping costs are calculated based on the following factors:

  • Order Weight: Heavier packages may incur higher shipping fees.
  • Destination: International shipping rates may vary by country.

Shipping costs will be displayed at checkout before you complete your purchase.

4. Order Processing Time

  • Processing Time: Orders are typically processed within 3 business days.
  • Order Cutoff: Orders placed after 6.00 p.m. will be processed the next business day.
  • Pre-Orders & Backorders: Shipping times for pre-orders and backorders will be communicated at the time of purchase.

5. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.

6. Undeliverable Packages

If a package is returned to FUGENO due to an incorrect or incomplete address, the following options are available:

  • Reshipment: The customer may be required to cover the cost of reshipping the package.
  • Refund: A refund will be issued minus the original shipping costs if the customer chooses not to have the package reshipped.

7. Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact our customer support within 2 days of the expected delivery date.
  • Damaged Packages: If your package arrives damaged, please contact our customer support team immediately with photos of the damaged items and packaging.

FUGENO will work with the carrier to resolve the issue as quickly as possible, which may include reshipment or refund.

8. Contact Information

For any questions or concerns regarding shipping, please contact our customer support team at support@fugeno.com

Note: FUGENO reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.